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The technical support service supports the user questions about how to use the application. For this, the institution must have an active maintenance service, i.e.:
  • The application is within the one-year warranty or
  • The maintenance service has been subscribed, after the one-year warranty.
The continuity service provides:
  • Automatic availability of updates, correcting anomalies and/or adding functions - thus maintaining the compatibility with Microsoft family products;
  • Availability of new versions;
  • Access to myPrisma private area, featuring video manuals and FAQS;
  • Technical support: 9h30-12h30am, 2h00-5h00pm, via suporte.prisma@mind.pt;
  • Services acquisition on favourable terms and;
  • Possible participation on developments.
This service is included in the one-year warranty. After this period, the involved investment corresponds to:
  • 16% of active licensing, for clients signing an automatically renewable maintenance service contract, or;
  • 20% of active licensing, for clients that didn't signed an automatically renewable maintenance service contract.
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